I went to a grocery store recently and when I got to the checkout I had to pack my own bags. Another time I was trying to find a full-serve gas station to fill up, but there was nothing to be found. I had to wonder what do people with physical limitations do when they need to get gas?
I remember when self-serve gas stations first started. The men loved it because they could get out and pump their own gas. The incentive was you saved .002 cents a litre. That was never enough to get me out of the car! Now, there doesn't seem to be a difference in price at all, it is just common practice that we have to do it ourselves. I travel far to try and find a full-serve station, but they are becoming extinct.
Recently, I bought a new laptop. It was expensive,but when I brought it home I had to do all the work to get it up and running. What is wrong with this picture?
The list can go on, but I think you get my drift. What about in the office, are we asking our bosses to self-serve or are we providing quality administrative services? Some of the younger bosses are certainly qualified and know how to do some things administratively, but is it an efficient use of their time and is it good job security for us?
One young boss told me that he was self-sufficient and didn't need assistance, but what I saw was someone doing more than they needed to. I of course ignored him and went about providing the best service I could. He loved it and I believe ended up doing his job better because of it. We need to be assertive and show our bosses how much better they can function if the administrative jobs are taken care of by us.
Something to think about...